Herein, a user of the ecoloads service is referred to as “user”, or collectively as “users”.
www.ecoloads.com.au provides an online marketplace for transporters and customers to provide and use discounted freight and provides a safe, trustworthy, online community for all users. In order for the site to be successful, and to provide the service we offer, ecoloads requires correct personal information. Failure to provide this information means we are unable to complete the service to the required level. Users can browse the Site without providing personal information, however, to use the service, personal information voluntarily given at registration is required. ecoloads will collect information such as name, address, telephone number, email address and credit card details. The site also encourages you to detail information relative to all users of ecoloads, such as your transport business including photos, and/or the job you require to be completed.
It is the user’s responsibility to ensure that all personal details are updated if they change to keep the ecoloads information database up to date.
Users are required to log into the ecoloads site, and this means we can monitor the usage of the Site by you. This may include (but not be limited to) jobs bid on and posted, reviews, notices, messages and anything else posted on the Site under your login. ecoloads may collect and use this information to understand how users use the Site and how they behave. This assists ecoloads in improving the Site and providing new features to benefit the ecoloads community. ecoloads may also collect information from “cookies”, IP addresses, or other analytics collected by website browsers, software and hardware to analyse web traffic and usage. This also assists ecoloads when it comes to saving your login information and support the payment and job booking processes. ecoloads may also engage a third party to analyse and monitor the Site’s usage, web traffic and user preferences on behalf of ecoloads.
Ecoloads collects, maintains and manages personal information of users in several ways, including (but not limited to):
ecoloads may also contact you to action a service or task, to discuss a dispute and assist with resolution, or if there is unusual activity on your account.
Users who have registered at ecoloads can access, edit, and update their personal information and online profiles at any time.
Your computer may collect and store identifying ‘cookies’ which make it easier to log back into a frequently visited site by pre-populating login information. A cookie is a small data file that ecoloads will send to your hard disk for record-keeping purposes. ecoloads may also use this technology to monitor user preferences, web traffic to the ecoloads site and to hold session information. You can head to the settings on your computer to block cookies, or to prompt you to accept cookies on certain websites. However, blocking cookies may restrict users of the Site to access the full features, service and third party affiliates, such as when you log in via Facebook.
ecoloads may also track the success of email campaigns and notices by logging responses, opens and deletions. This will help us to send user information which is useful at a frequency users of the Site prefer.
Please note data collected by ecoloads in this way is anonymous and has no personal identifiers.
When registering at the ecoloads site you are asked to provide a password for security purposes. It is advised that you do not share your log-in details with anyone else. If you are using a shared computer, remember to sign out of every session.
Only authorised ecoloads support staff have access to your details and may ask you some qualifying questions to take reasonable steps to authenticate you as the user. All customer support emails and communications will come from firstname.lastname@example.org or email@example.com. Any other email addresses will be phishing scams and should not be responded to.
Sensitive information such as credit card details are sent via a third party secure site and information is encrypted.
Although we cannot guarantee absolute security of users information on the Site, we do take reasonable steps to protect our systems and servers from hacking, viruses and cyber attack. ecoloads do not 100% guarantee protection of your personal information on the internet but work continuously to ensure that we have adequate cyber security protection.
Market data and research is shared without personal identifiers, however, if you wish to opt out of any data transfer, contact firstname.lastname@example.org and add Privacy in the subject line of the email.
ecoloads does reserve the right to share personal information from all areas of the website if required by law, or if we are given reason to believe in our sole discretion that someone is harming, or causing interference and distress to other users or the general public.
When you register on the ecoloads site, you agree to receive communications from us. These may be in the form of notices to your dashboard, secure messaging service and email. Should a third party wish to access your information and send you marketing material, you will be asked for consent. You can choose to opt-in, or opt-out of third party marketing communications at any time. ecoloads prides itself on building a trustworthy, secure online community and will restrict, where possible the sharing of information with third parties and will ask for consent before doing so.
Once you have registered with ecoloads, you can go to your settings in your Dashboard and choose which notifications you wish to receive and how you want to receive them. This gives all ecoloads users a preference on how they receive notifications on quotes, jobs and other information.
We may contact you via email from time to time with updates on new features and to improve our service. Users can contact email@example.com at any time to be removed from these communications.
Our ecoloads support team can be reached at firstname.lastname@example.org to answer any question or query about the ecoloads site.
Before you can bid on jobs, you need to provide the minimum required information about yourself. This will only take few minutes.